Privacy Policy mama24

1. Information We Collect

mama24 collects your personal information through several channels when you interact with our platform. This data collection is necessary to enable us to provide a safe, orderly and responsible service.

Information you provide directly:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth — for age verification of 21 years and above
• Identity card number (MyKad) or passport number
• An active email address
• A mobile phone number registered in Malaysia
• Payment account details (e-wallet, bank account number) for deposit and withdrawal purposes
• Encrypted account password

Information collected automatically:

• IP address and device information (operating system, browser type)
• Activity log data — login times, games played, betting history
• Session data and browser cookies
• General geolocation information based on IP address

2. How We Use Your Information

The information collected is used solely for the purposes stated below. mama24 follows the principle of data minimisation — we only use what is genuinely necessary.

• Identity and age verification: Ensuring every user is aged 21 and above before accessing our gambling services, in line with responsible gambling practices.
• Account management: Processing registrations, maintaining account records, and handling deposits and withdrawals via methods such as Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency.
• Platform security: Detecting and preventing fraud, money laundering, unauthorised access and activities that violate our terms of service.
• Legal compliance: Meeting reporting requirements under the international licence we operate under, including KYC (Know Your Customer) requirements.
• Customer support: Enabling our customer service team to provide accurate and effective assistance via live chat and email in Bahasa Melayu and English.
• Service communications: Sending important notifications relating to your account, policy updates, bonuses and security information via email or in-platform messages.
• Service improvement: Analysing aggregated and anonymised usage patterns to improve the experience on mama24.

3. Sharing Information With Third Parties

mama24 does not sell or trade your personal data. However, in certain situations, we may need to share your information with selected third parties.

Permitted sharing:

• Payment gateway providers: Transaction information required to process deposits and withdrawals via supported methods.
• Technology service providers: Infrastructure and cloud computing companies that help operate our platform, subject to strict confidentiality agreements.
• Regulatory bodies: Licensing authorities and law enforcement when required by law or a valid court order.
• Identity verification services: KYC verification providers to confirm the validity of user identities and prevent underage account usage.

All data sharing with third parties is carried out on the basis of legitimate business need and governed by legally binding data processing agreements.

4. Data Security and Protection

We implement multiple layers of security to protect your data from unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL/TLS encryption for all data communication between your browser and our servers
• Password encryption using a one-way hashing algorithm — no one on our team is able to view your account password
• Role-based access control — only authorised staff may access user data for specific purposes
• Regular security audits and penetration testing by independent third parties
• 24-hour monitoring to detect unusual activity or intrusion attempts
• Clearly documented security incident response procedures

5. Cookies and Tracking Technology

mama24 uses cookies and similar tracking technologies to improve your experience on our platform.

Types of cookies we use:

• Session cookies: Required to maintain your login status during a game session. These cookies are automatically deleted when you close your browser.
• Preference cookies: Store your language, display and other settings to speed up access on future visits.
• Security cookies: Help detect suspicious login attempts and protect your account.
• Analytics cookies: Collect anonymised usage data to help us understand how users interact with the platform.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the mama24 platform.

6. Your Rights as a User

As a mama24 user, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right of rectification: If any of your information is inaccurate or out of date, you have the right to request that it be corrected or updated.
• Right of erasure: In certain circumstances, you may request that we delete your personal data, subject to mandatory record-keeping requirements under the law.
• Right to restrict processing: You may request that we limit how we process your data in certain situations.
• Right to object to marketing: You may withdraw consent to receive marketing communications at any time through your account settings or by contacting our support team.
• Right to data portability: You may request a copy of your data in a machine-readable format for transfer to another platform.

To submit any request relating to the above rights, please contact our support team via live chat or email. We are committed to processing your request within a reasonable timeframe.

7. Data Retention Period

mama24 retains your personal data for as long as your account is active or as long as necessary to provide services to you. The following are our general guidelines:

• Active account data: Retained for as long as your account is active and for any period required by law after account closure.
• Financial transaction records: Retained in accordance with anti-money laundering (AML) legal requirements and international licensing obligations.
• Activity logs: Retained for a reasonable period for security and fraud detection purposes.
• KYC verification records: Retained in accordance with applicable licensing compliance requirements.

When data is no longer needed and there is no legal requirement to retain it, we will delete or anonymise it in a secure manner.

8. Privacy Policy Updates

mama24 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

Any significant changes will be communicated to you via an in-platform notification or through the email registered to your account. The "effective date" at the top of this document will be updated whenever changes are made.

We encourage you to review this Privacy Policy periodically. Your continued use of the mama24 platform after any changes is considered your acceptance of the updated terms.

Current version: 1.0 — effective 1 January 2026.

9. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the mama24 support team is ready to assist you.

We provide 24/7 customer service in Bahasa Melayu and English. You can reach us via:

• Live Chat: Available in your account after logging in — the fastest way to get an immediate response.
• Email: [email protected] — for enquiries that require more detailed discussion or written documentation.